Privacy Policy

Effective Date: July 26, 2018

Your privacy is important to us. This Privacy Policy explains what personal data we collect from you, how we use it and other information that we believe would be useful for you to know.  It applies to the website, mobile application and all related sites, applications, services and tools regardless of how you access or use them.

Please refer to the key terms at the end of this policy for clarity on any of the policy notes and contact us if you have any questions.

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You accept this Privacy Policy when you sign up for, access, or use our products, services, content, features, technologies or functions offered on our website and all related sites, applications, and services (collectively “800-4GPS Services”).  We may amend this Privacy Policy at any time by posting a revised version on our website. The revised version will be effective as of the published effective date.

Information Collection

800-4GPS is required to collect the following information to effectively provide our services and to help us personalise and improve your experience.

We collect information in a few ways:

  • Information you provide us with

We may collect and store any information you provide us with when you use 800-4GPS’s Services, including when you add information on a web form, add or update your account information or when you otherwise correspond with us regarding Services.

Additionally, for quality and training purposes or for our own protection, 800-4GPS may monitor or record telephone conversations. By communicating with 800-4GPS, you acknowledge that your communication may be overheard, monitored, or recorded without further notice or warning.

When you purchase online, we also collect information about your transactions and your activities in order to facilitate processing. This includes:

  • Contact information, such as your name, address, phone, email and other similar information
  • Financial information, such as the full bank account numbers and/or credit card numbers that you provide when purchasing
  • Detailed Personal Information such as your date of birth or national ID number
  • Information that is automatically collected

When you use our Services, we collect information sent to us by your computer, mobile phone or other access device. The information sent to us includes, but is not limited to, the following: data about the pages you access, computer IP address, device ID or unique identifier, device type, geo-location information, computer and connection information, mobile network information, statistics on page views, traffic to and from the sites, referral URL, ad data, and standard web log data and other information. We also collect anonymous information through our use of cookies and web beacons (visit Cookies and Similar Technologies for more information).

In order to help protect you from fraud and misuse of your personal information, we may collect information about you and your interactions with 800-4GPS’s Services. We may also evaluate your computer, mobile phone or other access device to identify any malicious software or activity.

  • Information we get from your use of our services

As a provider of GPS Solutions, we are required to have access to real time Device-Specific Information regarding your personal and/or company asset(s). Our servers automatically log this device-specific information and store it as ‘History’ for a predefined period of time dependant on the particular service and make it accessible to both you and our monitoring personnel. At the end of the predefined period some logs are automatically and permanently cleared from our servers. Your login usage details are also logged by our servers and include information such as, username, login time and login duration.

Transparency and Choice

People have different privacy concerns. Our goal is to be clear about what information we collect and how it is used. You may also choose not to provide certain information. However, it is important to remember that the quality of our services is reliant on the information that we receive from you.

Updating Your Information

We aim to keep your personal information up to date at all times and request that you update us with any changes to your information. When you request an update to your personal information, we may ask you to verify your identity before we can act on your request.

How We Use Information That We Collect

The information that we collect is primarily used to provide you with a secure, efficient and customised service. Information may be used to:

  • Provide 800-4GPS’s Services and support
  • Verify your identity, including during account creation and password reset processes
  • Manage risk, or to detect, prevent, and/or remediate fraud or other potentially prohibited or illegal activities
  • Perform creditworthiness and solvency checks, and compare information for accuracy and verify it with third parties
  • Process transactions and send notices about your transactions
  • Resolve disputes, collect fees, and troubleshoot problems
  • Detect, prevent or remediate violations of policies or applicable user agreements
  • Improve 800-4GPS’s Services by customising your user experience
  • Manage and protect our information technology infrastructure
  • Ensure that our monitoring personnel are operating within the stipulated parameters of login reasons, login times and login durations
  • Contact you via telephone, by placing a voice call, pre-recorded call or through text (SMS) or email messaging
  • Contact you via telephone, by placing a voice call, pre-recorded call or through text (SMS) or email messaging
  • Contact you via electronic means or postal mail to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, or as otherwise necessary to service your account. Additionally, we may contact you to offer coupons, discounts and promotions
  • Enforce our policies, applicable law, or any agreement we may have with you
Cookies and Similar Technologies

When you access our website or use 800-4GPS’s Services, we (including our affiliates) may place small data files on your computer or other device. These data files may be cookies, pixel tags, "Flash cookies," or other local storage provided by your browser or associated applications (collectively "Cookies"). We use these technologies to recognize you as a client; customise Services, content, and advertising; measure promotional effectiveness; help ensure that your account security is not compromised; mitigate risk and prevent fraud; and to promote trust and safety across our sites and Services. You are free to decline our Cookies if your browser or browser add-on permits, unless our Cookies are required to prevent fraud or ensure the security of websites we control. However, declining our Cookies may interfere with your use of our website and Services.

Personal Information Storage and Security

We store and process your Personal Information securely on our computers and those of our affiliates.

Your information is protected using physical, technical, and administrative security measures to reduce the risks of loss, misuse, unauthorized access, disclosure and alteration. Some of the safeguards we use are firewalls and data encryption (Web based HTTPS - SSL encryption - RSA 1024 bit encryption and XXTEA encryption for GPS devices), physical access controls to our data centres, and information access authorization controls.

Access of clients’ Personal Information is restricted to 800-4GPS’s employees, affiliates and authorised agents who require specific information in order to process requests, and who are subject to strict contractual confidentiality obligations. We review our information collection, storage and processing practices, including physical security measures regularly to guard against unauthorised access to systems.

800-4GPS is committed to adequately protecting your personal information regardless of where the data resides and to providing appropriate protection for your personal information where such data is transferred across borders.

Information We Share

We may share your Personal Information with:

  • Banking partners - For transaction processing. These include First Atlantic Commerce Ltd. and First Citizens Bank
  • Law enforcement, government officials, or other third parties - Pursuant to a subpoena, court order, or other legal process or requirement applicable to 800-4GPS or one of its affiliates; when we need to do so to comply with law or credit card rules; or when we believe, in our sole discretion, that the disclosure of Personal Information is necessary to prevent physical harm or financial loss, to report suspected illegal activity or to investigate violations of our User Agreement
  • Affiliates - To enable affiliates under contract with us to support our business operations
  • Other third parties - Upon your request. For Example: To an insurance provider in order to secure discounts as a result of having our services installed
  • Other third parties - With your consent. For Example: For a case study, testimonial or referral
  • Companies that we plan to merge with or are acquired by - Should such a combination occur, we will require that the new combined entity follow this Privacy Policy with respect to your personal information. If your personal information could be used contrary to this policy, you will receive prior notice.

We may share aggregated, Non-Personally Identifiable Information publicly and with our partners including, publishers, advertisers or connected sites. For example, we may share information publicly to show trends about the general use of our services.


Our Privacy Policy applies to all of the services offered by 800-4GPS.

Key Terms
  • Device-Specific Information

This is specific information regarding your personal and/or company asset(s) and may include data such as device images, device state, device location, vehicle speeds & mileage or other information and reports which can be reasonably linked to such information.

  • Personal Information

This is information which you provide to us which personally identifies you, such as your name, date of birth, email address, billing address or other data which can be reasonably linked to such information.

  • Non-Personally Identifiable Information

This is information that is recorded about clients in such a way that it no longer reflects or references an individually identifiable client.

  • Affiliates

These refer to external service providers such as security, towing, shipping, technology, fraud prevention, credit bureau & collection agency, marketing, customer service, external accountants or other trusted companies, organizations or individuals. Our contracts with Affiliates dictate that the Personal Information made available to them in connection with the services they perform are not for their own benefit and use for purposes other than those intended is strictly prohibited.

Please contact us with any queries or for further clarification regarding this policy.